Frequently Asked Questions
Ordering
How much is shipping at Bodrum Foods UK, and is there a free delivery option?
How much is shipping at Bodrum Foods UK, and is there a free delivery option?
Standard UK shipping is £5.99. Free standard delivery is available on orders over £40 within Mainland UK. For Northern Ireland, standard delivery is £9.90, with free shipping on orders over £120.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
What products does Bodrum Foods offer, and are they suitable for vegan/vegetarian diets?
What products does Bodrum Foods offer, and are they suitable for vegan/vegetarian diets?
Bodrum Foods specializes in authentic Mediterranean and Turkish products, including spices, tomato pastes, olives, pickles, preserves, pulses, dairy, and sweets. Many products are suitable for vegetarian and vegan diets, with full ingredient and allergen details listed on each product page.
Can I buy Bodrum products online if I usually get them at the supermarket?
Can I buy Bodrum products online if I usually get them at the supermarket?
Yes, you can browse and purchase the full range directly at bodrumfoods.co.uk. You can also use code HELLO15 to get 15% off your first order.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £40. For deliveries to Northern Ireland, free shipping applies on orders over £120, with a standard delivery charge of £9.90.
How long does delivery take with Bodrum Foods, and can I track my order?
How long does delivery take with Bodrum Foods, and can I track my order?
Orders are dispatched within 1–2 business days and usually delivered within 2–3 business days after dispatch. Once your order ships, you will receive an email containing your tracking details.
Do you deliver across the whole UK?
Do you deliver across the whole UK?
Yes, we deliver to mainland UK, as well as Northern Ireland. Unfortunately, we are currently unable to deliver to some remote areas and Scottish Highlands — please contact us if you're unsure.
Can I track my order?
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details.
What products do you sell?
What products do you sell?
We stock a wide range of authentic Mediterranean and Turkish groceries including spices, pepper & tomato pastes, olives, pickles, jams, pasta, nuts, dairy, chilled meats, sweets, and confectionery.
Are your products suitable for vegetarians or vegans?
Are your products suitable for vegetarians or vegans?
Many of our products are suitable for vegetarians and vegans. Please check the individual product pages for full ingredient and allergen information.
Do your products contain allergens?
Do your products contain allergens?
Some products may contain allergens such as nuts, gluten, dairy, or sesame. Please always refer to the product label and description on the product page before purchasing.
I found your products in a supermarket — can I order directly from you?
I found your products in a supermarket — can I order directly from you?
Absolutely! You can order directly from our website at bodrumfoods.co.uk and enjoy our full range, including products not always available in supermarkets. Plus, get 15% off your first order with code HELLO15.
How do I use my discount code?
How do I use my discount code?
Simply add your items to the cart and enter your discount code at checkout. First-time customers can use HELLO15 to get 15% off their first order.
Can I return or exchange a product?
Can I return or exchange a product?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@bodrumfoods.co.uk with your order number and a photo of the issue. We'll do our best to resolve it quickly.
How do I contact you?
How do I contact you?
You can reach us through any of the following:
- 📧 Email: hello@bodrumfoods.co.uk — we aim to respond within 1 business day.
- 💬 Live Chat: Available on our website — just click the chat icon at the bottom of the page for a quick response during business hours.
Are Bodrum Foods products Halal certified and vegetarian-friendly?
Are Bodrum Foods products Halal certified and vegetarian-friendly?
Yes, all Bodrum Foods meat and dairy products, as well as processed goods, are 100% Halal certified. Additionally, over 80% of our catalog—including our range of pulses, spices, olives, and preserves—is naturally vegan and vegetarian. Specific dietary labels (Halal, Vegan, Gluten-Free) are clearly displayed on each product page and packaging.
How does Bodrum Foods ensure fresh and chilled products stay safe during transit in the UK?
How does Bodrum Foods ensure fresh and chilled products stay safe during transit in the UK?
Perishable items (such as cheeses, olives, and fresh pastries) are packed using temperature-controlled insulated packaging and ice packs. Combined with our 24–48 hour express dispatch across Mainland UK, your chilled goods arrive fresh and at safe temperatures.
Where are Bodrum Foods products sourced, and are they authentic?
Where are Bodrum Foods products sourced, and are they authentic?
Bodrum Foods directly sources its products from verified local farmers and producers across Turkey and the Mediterranean region. Every product is packed under strict UK food safety regulations (HACCP compliant) to guarantee authentic regional taste and high quality.
How long do Bodrum spices and canned goods last, and how should I store them?
How long do Bodrum spices and canned goods last, and how should I store them?
Unopened Bodrum canned goods and pickles have a shelf life of up to 24 months. Our spices retain peak flavor for 12–18 months when stored in a cool, dry, and dark place. Once opened, pastes and pickles should be kept refrigerated and consumed within 2 to 4 weeks.
Can I use Bodrum Mediterranean products as substitutes for specific recipes?
Can I use Bodrum Mediterranean products as substitutes for specific recipes?
Absolutely. For example, Bodrum Pepper Paste (Biber Salçası) can be used as an authentic, richer substitute for regular tomato paste or harissa in Mediterranean stews, marinades, and soups. Our Pomegranate Molasses (Nar Ekşisi) is an ideal substitute for balsamic glaze in salads and dressings.
Does Bodrum Foods offer bulk or wholesale buying options for restaurants?
Does Bodrum Foods offer bulk or wholesale buying options for restaurants?
Yes, catering-size spice packs and bulk supply options are available for restaurants and foodservice businesses. For inquiries, you can reach out directly to hello@bodrumfoods.co.uk.
