Frequently Asked Questions
Ordering
What is the delivery cost?
What is the delivery cost?
Standard shipping is £5.99. Orders over £40 qualify for free shipping across mainland UK.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £40. For deliveries to Northern Ireland, free shipping applies on orders over £120, with a standard delivery charge of £9.90.
How long does delivery take?
How long does delivery take?
We aim to dispatch all orders within 1–2 working days. Standard delivery typically arrives within 2–3 working days after dispatch.
Do you deliver across the whole UK?
Do you deliver across the whole UK?
Yes, we deliver to mainland UK, as well as Northern Ireland. Unfortunately, we are currently unable to deliver to some remote areas and Scottish Highlands — please contact us if you're unsure.
Can I track my order?
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details.
What products do you sell?
What products do you sell?
We stock a wide range of authentic Mediterranean and Turkish groceries including spices, pepper & tomato pastes, olives, pickles, jams, pasta, nuts, dairy, chilled meats, sweets, and confectionery.
Are your products suitable for vegetarians or vegans?
Are your products suitable for vegetarians or vegans?
Many of our products are suitable for vegetarians and vegans. Please check the individual product pages for full ingredient and allergen information.
Do your products contain allergens?
Do your products contain allergens?
Some products may contain allergens such as nuts, gluten, dairy, or sesame. Please always refer to the product label and description on the product page before purchasing.
I found your products in a supermarket — can I order directly from you?
I found your products in a supermarket — can I order directly from you?
Absolutely! You can order directly from our website at bodrumfoods.co.uk and enjoy our full range, including products not always available in supermarkets. Plus, get 15% off your first order with code HELLO15.
How do I use my discount code?
How do I use my discount code?
Simply add your items to the cart and enter your discount code at checkout. First-time customers can use HELLO15 to get 15% off their first order.
Can I return or exchange a product?
Can I return or exchange a product?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@bodrumfoods.co.uk with your order number and a photo of the issue. We'll do our best to resolve it quickly.
How do I contact you?
How do I contact you?
You can reach us through any of the following:
- 📧 Email: hello@bodrumfoods.co.uk — we aim to respond within 1 business day.
- 💬 Live Chat: Available on our website — just click the chat icon at the bottom of the page for a quick response during business hours.
Do you cater for restaurants or businesses?
Do you cater for restaurants or businesses?
Yes! We offer catering-size spice packs and bulk options for restaurants and professional kitchens. Please contact us at hello@bodrumfoods.co.uk to discuss your requirements.
