Return and Refund Policy

Effective Date: 01/01/2024
Last Updated: 03/06/2025

Thank you for shopping with Bodrum Foods UK. We are committed to delivering high-quality food products and excellent customer service. Due to the nature of food and perishable items, certain conditions apply to returns and refunds in line with UK Food Safety and Consumer Protection regulations.

By placing an order with Bodrum Foods UK, you agree to the terms set out in this policy.

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1. Perishable Goods – No Returns

For health, hygiene, and safety reasons, we do not accept returns on perishable food items unless they are:

• Delivered damaged

• Incorrectly supplied

• Expired at the time of delivery due to dispatch error

Perishable items include (but are not limited to):

• Fresh, chilled or frozen goods

• Products with short shelf life

• Opened food packages

• Products requiring refrigeration

• Any food items once unsealed

This policy exists to ensure food safety and comply with hygiene regulations.

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2. Damaged, Incorrect or Expired Items

If your order arrives damaged, incorrect, or contains expired products, you may be eligible for a replacement, store credit, or refund under the following conditions:

• You notify us within 48 hours of delivery

• Clear photo or video evidence is provided

• The product remains unused and unopened where applicable

To report an issue, please email:

📧 hello@bodrumfoods.co.uk
Include your order number and supporting images.

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3. Non-Perishable Items – Returns

Returns for non-perishable goods only may be accepted under the following conditions:

• The request is made within 14 days of delivery

• The item is unused, unopened, and in original packaging

• It is in resaleable condition

• Proof of purchase is provided

Return postage is the customer’s responsibility unless the product is:

• Faulty

• Incorrectly sent

• Damaged upon arrival

We do not accept returns for preference-based reasons for food products under any circumstances.

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4. Refund Processing

Once your claim has been approved:

• Refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

• Shipping charges are non-refundable unless the error is ours

• Discounted items are refunded at the actual paid price

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5. Delivery Issues

If your order is:

• Delayed

• Missing

• Shown as delivered but not received

Please report this within 72 hours of the expected delivery date so we can investigate with the courier.

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5.1 Delivery Charges & Partial Order Fulfilment

Delivery fees are calculated based on the order total at checkout.

• Orders over £60 qualify for free delivery.

• Orders under £60 incur a delivery charge of £5.99.

If part of your order becomes unavailable and refunded:

• Delivery charges remain payable if your checkout total was below £60

• Delivery charges are not recalculated after order placement

• Delivery fees are non-refundable once dispatch preparation begins

Delivery fees are charged per order, not per item.

If your order originally qualified for free delivery and later falls below £60 due to refunds, delivery remains free as applied at checkout.

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6. Right to Refuse Refunds

We reserve the right to decline refunds if:

• The request is outside stated time limits

• Sufficient evidence is not provided

• Returned items are used, opened, or worn

• The product is perishable and not faulty

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7. Contact Information

If you require assistance, contact us:

📧 hello@bodrumfoods.co.uk
📞 020 8709 0010

Address:
Gima House, Unit 4
Side Commercial Estate
Ripple Rd, Barking
IG11 0RH

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Legal Compliance

This policy complies with:

• The Consumer Rights Act 2015

• Food Safety and Hygiene Regulations (UK)

• Distance Selling Regulations

By ordering from Bodrum Foods UK, you confirm acceptance of this policy.

This policy is designed to ensure transparency, food safety, and customer confidence when shopping with Bodrum Foods UK.